I joined Postman in 2017 when it was a young company and a small team. I hoped to learn about APIs, SaaS, and Product Management. But surprisingly, I got to learn a lot more about people during 4+ years of working there.
- Expect more out of people than they do themselves, but genuinely believe in them. People are able to tell. If you are well-intentioned, they will try harder. Otherwise, you will hear only complaints.
- Be clear about the outcome that you expect. Then, help people figure out what to do to achieve it instead of giving them a task list. They will positively surprise you, always.
- What people need to achieve great things is for someone to say — "It's okay if you fail, I got you." Be that person.
- It's okay to be vulnerable. Learn to say - "I don't know". You will be trusted more than someone who has all the answers.
- You might have a lot going on, but so does everyone else. Be kind. It doesn't cost you but it means a lot to the other person.
- It's okay to let people make mistakes. Mistakes teach better than warnings.
- I still have no idea what good leadership means. But I've seen — confidence is contagious and so is doubt. Positivity is contagious but so is pessimism. You choose what you want to be and others will reflect it.
- Even if communication becomes asynchronous, automated, and utilitarian — you also have to make it personal. Turn on your video camera. Type out someone's name instead of @ them. Tell stories instead of distributing tasks.
- Take risks in people. Invest in long-term relationships. That's one of the most important assets you can have in your life and in your organization.